Frequently Asked Questions
Answers to all your questions about 99ck
From opening an account to making a withdrawal — find detailed information in Bengali about all 99ck services on this one page.
99ck is a trusted online casino and betting platform in Bangladesh. On this FAQ page we have answered the most frequently asked questions from our players in clear and simple English. You will find everything you need here — account registration, deposits and withdrawals via bKash or Nagad, bonus terms, information on various games, and safe gaming. If you cannot find your question, our 24/7 live chat support team is always here for you.
Account and Registration
Questions about opening an account and logging in
Everything you need to know about becoming a new member and managing your account.
Opening an account at 99ck is straightforward. Go to our website, fill in the registration form with your mobile number, password, and required details. Verify your number with a one-time password (OTP) and your account will be active within a few minutes. Right after registering, you become eligible for the 200% welcome bonus.
99ck is for players aged 21 and above only. Minors are strictly prohibited from opening accounts or playing games. We confirm age during account verification, and any account created with false information will be cancelled. Responsible gaming is our highest priority.
Click the "Forgot password?" option on the login page. An OTP will be sent to your registered mobile number. Use it to verify your identity and set a new password. The whole process takes just a few minutes. If you run into any issues, contact our support team via 24/7 live chat.
No, only one account is allowed per person. Attempting to open multiple accounts may result in all accounts being cancelled and balances forfeited. If you cannot access your existing account due to any issue, contact the support team — they will help you resolve it.
Yes, account verification is required to ensure security and fair gaming. You may need to submit a national ID card or birth certificate, especially before large withdrawals. This process keeps your account secure and prevents fraudulent activity. 99ck always keeps your information safe and confidential.
Deposits and Withdrawals
Questions about depositing and withdrawing funds
All the details on transactions via bKash, Nagad, Rocket, and Upay.
Deposits made via bKash are generally credited to your 99ck account instantly. In most cases the balance updates within just a few seconds to 2–3 minutes. Occasionally a minor delay may occur due to network issues. If your balance has not arrived after waiting more than 15 minutes, let us know via live chat.
The minimum deposit amount across all payment methods (bKash, Nagad, Rocket, Upay) at 99ck is ৳200. This is an accessible limit for any player in Bangladesh. For details on the maximum deposit amount, check our payments page or ask via live chat.
After requesting a withdrawal via Nagad, the money generally arrives in your mobile wallet within 5 to 30 minutes. This applies to all payment methods at 99ck. It may take slightly longer late at night or during peak hours. The same timeframe applies to bKash, Rocket, and Upay.
The minimum withdrawal amount at 99ck is ৳1,000. This limit is the same across all payment methods. Before withdrawing, make sure your bonus wagering requirements have been met. Withdrawals carry no additional charges or fees — you receive exactly what you send.
Yes, both Rocket (Dutch-Bangla Mobile Banking) and Upay are fully supported at 99ck. You can deposit and withdraw using these methods just as you would with bKash or Nagad. The same rules apply across all methods — minimum deposit ৳200, minimum withdrawal ৳1,000, and standard processing time of 5–30 minutes.
99ck does not charge any additional transaction fees of its own. However, bKash, Nagad, Rocket, or Upay may apply their own service charges — this depends on the mobile banking provider. Check your payment method's app or website for accurate information.
Games and How to Play
Rules and information on playing games
Information on cricket betting, slots, live casino, and playing on mobile.
To bet on cricket matches including BPL (Bangladesh Premier League), log in to 99ck and go to the Cricket section. Select your preferred match from the list, choose a market (match winner, top batsman, total runs, etc.), and enter your bet amount. You can bet before the match starts as well as during live play.
99ck offers slot games from top providers including PG Soft, Pragmatic Play, and JILI. Popular titles include Fortune Tiger and Fortune Rabbit (PG Soft), Gates of Olympus and Sweet Bonanza (Pragmatic Play), and Fortune Gems and Super Ace (JILI), among many others. New games are added regularly, so there is no shortage of variety.
Yes, 99ck is fully mobile-friendly. The site works smoothly on any browser on both Android and iOS devices. Without a separate app, you can play all games, deposit and withdraw, and access support directly from your mobile browser. The interface automatically adjusts to fit your screen size.
Yes. 99ck offers many fishing titles from JILI, including popular games such as Mega Fishing, All-star Fishing, Royal Fishing, Jackpot Fishing, and Bombing Fishing. These games are very popular among Bangladeshi players. Access the Royal Fishing section directly from our menu.
Yes, all game providers at 99ck use random number generators (RNG) that are verified by independent auditors. This means every spin, card, or ball is completely random and not predetermined. Ensuring fair play is one of the core principles of our platform.
Aviator is a popular crash game developed by Spribe, available at 99ck. The rules are simple — a plane takes off and the multiplier keeps rising; cash out before the plane flies away. The longer you wait, the higher the multiplier goes, but the risk increases too. Find the game in the Casino section.
Bonuses and Promotions
Questions about bonuses and offers
Details on the welcome bonus, cashback, VIP program, and promotions.
New members at 99ck receive a 200% first deposit bonus — up to ৳8,000. So if you deposit ৳4,000, you receive an additional ৳8,000 in bonus funds. No code is needed when making your first deposit — the bonus is applied automatically. The wagering requirement for this bonus is 15 times.
A wagering requirement means you need to wager a total amount equal to 15 times the bonus before you can withdraw it. For example, for a ৳8,000 bonus you would need to place a total of ৳120,000 in bets. Once this requirement is met, any winnings earned from the bonus can be withdrawn.
99ck's VIP program has three tiers — Bronze, Silver, and Gold. You move up by playing regularly and staying active. Weekly cashback goes up to 0.3% at Bronze, up to 0.5% at Silver, and up to 0.8% at Gold. Each tier comes with special offers, faster support, and exclusive benefits.
Weekly cashback is calculated based on your total net losses for that week. The cashback rate is determined by your VIP tier — up to 0.3% at Bronze, up to 0.5% at Silver, and up to 0.8% at Gold. Cashback is credited to your account every Monday. It is a valuable benefit for regular players at 99ck.
Yes, 99ck offers exclusive promotional deals for Eid ul-Fitr, Eid ul-Adha, Pohela Boishakh, and other special occasions. These offers are available for a limited time. Check our promotions page regularly or ask via live chat to find out about the latest offers.
Security and Responsible Gaming
Questions about security and responsible gaming
Information on keeping your account, data, and gaming habits safe.
Yes, 99ck protects all your personal information with SSL encryption. Your name, mobile number, and payment details are never shared with third parties. We always follow modern cybersecurity practices. For more details about our privacy policy, read the privacy policy page on the site.
99ck takes responsible gaming very seriously. If you want to take a temporary break, let us know via live chat support and we can activate a self-exclusion period on your account. During this time you will not be able to play any games or make deposits. Put your own wellbeing first.
Yes, as part of 99ck's responsible gaming tools, you can set limits on how much you deposit. Set a daily, weekly, or monthly deposit cap to keep your budget under control. Contact live chat support to activate this feature. Once a limit is reduced, it may take up to 24 hours to take effect.
If you notice unusual activity on your account, change your password immediately and report it to 99ck's 24/7 live chat support. Our team will take prompt steps to secure your account. Never share your password or OTP with anyone — no 99ck staff member will ever ask for this information.
Common signs of gaming addiction: repeatedly placing bets to chase losses, neglecting family and work, spending beyond your budget, and feeling restless when not playing. If you notice these signs, take a break. You will find support information on 99ck's responsible gaming page. Our support team is also ready to offer guidance.
99ck's support team is available 7 days a week, 24 hours a day in Bengali via live chat. Use the live chat widget from any page on the website to get in touch. To contact us by email, you can write to [email protected]. There is no language barrier — full support is available in Bengali.
Still have questions? Contact support
Our Bengali support team is available 24/7 to answer any of your questions. Get instant help via live chat or send us an email.
[email protected] | 24/7 Live Chat Support
Contact Us
If you did not find the answer to your question on this FAQ page, reach out to our support team directly. We are always here for you.
Email Support
[email protected]
Live Chat Support
Available in Bengali 7 days a week, 24 hours a day
Secure Communication
Your information is fully protected with SSL encryption