🛡️ Safe and Responsible Platform

99ck Responsible Gaming —
Your protection is our priority

Enjoy entertainment within limits — 99ck is always by your side to make sure gaming stays a source of fun, never a source of problems.

What is responsible gambling and why does it matter?

99ck believes online casino and betting can be a healthy form of entertainment — when enjoyed mindfully and in a controlled way.

Responsible gaming is not just about following rules — it means staying aware of your own limits, keeping your time and money under control, and asking for help when needed. Online gaming is growing in popularity in Bangladesh day by day, and with that our responsibility to ensure our users' safety grows too.

At 99ck we see every player as a valued member. Whether you enjoy casino games, sports betting, or slots, we want it to always remain a source of fun. Problem gambling does not only cause financial harm — it can also affect mental health, family relationships, and daily life.

Our responsible gaming policy gives you the tools and information to help you play in a mindful and controlled way.

21+

For those aged 21 and above only

The 99ck platform is strictly for adults. Age verification is mandatory during registration. There is no way for minors to register. If anyone attempts to create an account on behalf of a minor, it will be closed immediately. If minors are present in your household, please keep your devices secured.

Our Protection Tools

99ck offers several powerful tools to help you play responsibly.

Set Deposit Limits

You can set your own maximum daily, weekly, or monthly deposit limit. Once a limit is set it takes effect immediately. Limits can be lowered at any time, but increasing a limit requires a 7-day waiting period.

Time-Out Feature

Need a break? Using the time-out option you can temporarily suspend access to your account for anywhere from 24 hours up to 30 days. No betting or deposits will be possible during this period.

Self-Exclusion

If you feel that gambling is having a negative impact on your life, you can deactivate your account permanently or long-term through self-exclusion. This is a brave decision and we respect it.

Gaming History and Review

You can view your complete betting history, deposit, and withdrawal records in your account. Review your gaming patterns regularly and stay informed.

Session Time Alerts

It can be hard to keep track of how long you have been playing. Our session alert feature will notify you at set intervals so you can take a break.

24/7 Support

Our Bengali live chat support is always ready for any questions or help related to responsible gaming. Feel free to reach out to us at any time.

Warning Signs of Problem Gambling

Ask yourself — do any of these signs apply to you?

⚠️ Emotional Signs

  • Urge to bet more to try to win back lost money
  • Feeling restless or irritable when not playing
  • Repeatedly lying or hiding the truth about gambling
  • Thinking about gaming instead of focusing on other tasks

⚠️ Financial Signs

  • Spending money needed for household essentials on betting
  • Gambling with borrowed money or loans
  • Salary or savings running out quickly
  • Trying to stop gambling but failing repeatedly

If any of the above signs apply to you, take action now without delay. 99ck's support team is ready to help you. Remember — asking for help is not weakness, it is proof of courage.

How to Use the Protection Tools

Secure your protection in just a few simple steps.

01

Log In

Log in to your 99ck account and go to Profile Settings.

02

Responsible Gaming Menu

Find the "Responsible Gaming" option in Settings and click on it.

03

Set Your Limits

Choose any one of the options: deposit limit, time-out, or self-exclusion.

04

Confirm

Confirm your choice. The change will take effect immediately.

Core Principles of Responsible Gaming

Following these simple guidelines will keep gaming enjoyable at all times.

🎯 Set a Budget

Set a budget for yourself before each session and stick to it strictly. Never spend beyond your set limit. Remember — do not use money for betting that, if lost, would cause problems in your daily life.

⏸️ Take Regular Breaks

Avoid playing for long stretches without a break. Take at least a 10–15 minute break every hour. During breaks, go for a walk, drink some water, or spend time with family. The session time alert feature will help you with this.

🧠 Do Not Make Decisions Based on Emotion

It is wise not to place more bets out of anger or frustration after a loss. Gambling is never a solution to financial problems. Both winning and losing are part of the game — play with that in mind.

🏠 Prioritise Your Family

Never let gaming become more important than family, friends, or work. If you feel gaming is causing tension in your relationships, stop and talk to someone close to you. Their help is invaluable.

📞 Keep Your Loved Ones Safe

If there are minors or someone with a gambling problem in your household, take mindful steps on their behalf. Set a password on your device and keep your account logged out. Enable parental controls if needed. Get advice on family protection through support at 99ck.

Need help?
We are always here for you

Our support team is available 24 hours a day, 7 days a week in Bengali for any matter related to responsible gaming. Feel free to get in touch.

View FAQ Log In to Your Account

Explore More

Enjoy the various sections of 99ck responsibly.

Homepage Go back to the 99ck main page
Cricket Betting Bet on BPL, T20, and more matches
Slots Games Enjoy the top slot games responsibly
99ck Casino Live casino and table games
FAQ Find answers to common questions
About Us Learn about 99ck's identity and mission

Questions and Answers about Responsible Gaming

Find answers to the most frequently asked questions below.

Log in to your account, go to Profile Settings, and select the "Responsible Gaming" option. There you can set separate daily, weekly, and monthly deposit limits. Lowering a limit takes effect immediately, but increasing one requires a 7-day waiting period. Contact our live chat support for any assistance.

You can choose the duration of your self-exclusion yourself — short-term (3–6 months) or long-term options are available. Reactivating your account during the self-exclusion period is not possible. If you wish to reactivate your account after the set period ends, please contact the support team. We will have a mindful conversation with you at that time.

Time-out is a temporary break — from 24 hours up to 30 days. During this time the account is closed and no betting or deposits are possible. The account reactivates automatically when the period ends. Self-exclusion, on the other hand, is a longer-term decision that applies in more serious situations. If you are unsure which option is right for you, contact our support.

No, not at all. 99ck strictly follows a 21+ age policy. Age verification is mandatory during registration. If it is found that an account holder is under 21 years of age, that account will be closed immediately and all balances will be returned. If minors are present in your household, please keep your devices secured.

First, contact 99ck's 24/7 live chat support — our team will help you in complete confidence. You can also talk to a family member or a trusted friend. Remember, asking for help is a courageous step, and acknowledging the problem is the first move toward solving it. We are here for you.

Self-exclusion is normally activated by the account holder themselves. However, if you are concerned on someone's behalf, please let our support team know. We will review the situation and provide the best possible assistance. We are always ready to speak with you about a family member's issue as well.

Yes, 99ck follows SSL encryption and fair play policies. Your personal information, transaction details, and responsible gaming data remain completely confidential. For more details on this, please visit our Privacy Policy page.