99ck Privacy Policy
The security of your personal information is our top priority. This policy clearly explains how we collect, store, and use your data.
Introduction
99ck ("we", "us", or "the platform") is a trusted online entertainment and betting platform in Bangladesh. This Privacy Policy ("Policy") explains how we collect your personal information, why we collect it, how we store and process it, who we share it with, and what rights you have.
By using the 99ck website, mobile version, or any related services, you are considered to have automatically given your consent to this Privacy Policy. If you do not agree with this Policy, please refrain from using our services.
What Information We Collect
We collect various types of information during registration and use of the 99ck platform. The details are listed below:
2.1 Personally Identifiable Information
When you create an account on 99ck or contact us, we may collect the following information:
- Full name and username
- Date of birth (for age verification — to confirm 21+)
- Email address
- Mobile number
- Current address
- National ID (NID) or passport details (where applicable)
2.2 Financial Information
We collect the following financial information to process transactions:
- bKash, Nagad, Rocket, or Upay account numbers
- Transaction history — records of deposits, withdrawals, and bonuses
- Bank account details (for certain payment methods)
2.3 Technical Information
When you use our platform, certain technical information is automatically recorded:
- IP address and device type
- Browser type and version
- Operating system information
- Cookies and session data
- Site access times, page visit information, and click patterns
2.4 Gaming Activity Information
To improve your gaming experience and ensure responsible gaming, we store information about your betting history, win and loss records, playing duration, and preferred game categories.
Why We Use Your Information
99ck uses your information only for lawful and transparent purposes. We process your information for the following reasons:
3.1 Account Management and Service Delivery
- Creating, verifying, and keeping your account secure
- Processing all financial transactions including deposits and withdrawals
- Providing bonuses, cashback, and VIP benefits
- Keeping gaming services running without interruption
3.2 Identity and Age Verification
99ck strictly prohibits accounts for users under 21 years of age. To enforce this policy, we verify the date of birth and identity document details provided during registration.
3.3 Security and Fraud Prevention
- Detecting and preventing unauthorized access to accounts
- Identifying suspicious transactions and money laundering activity
- Ensuring the overall security of the platform
3.4 Customer Support
To resolve any questions, complaints, or issues you have, our 24/7 Bengali live chat support team uses your account information to provide effective assistance.
3.5 Responsible Gaming
By monitoring gaming behavior, we identify potentially problematic playing patterns and provide support to users when needed. For more details, visit our Responsible Gaming page.
3.6 Service Improvement
By analyzing the overall user experience, we continuously improve our platform's services, game categories, and technology.
Cookies and Tracking Technology
The 99ck website uses cookies and similar tracking technologies to improve your browsing experience.
4.1 Types of Cookies
- Essential Cookies: These cookies are necessary for maintaining login sessions, ensuring security, and running the core functionality of the site.
- Functional Cookies: These remember your preferences, such as language selection, making your visit more convenient.
- Analytical Cookies: These collect usage statistics for the platform to help improve our services.
4.2 Cookie Controls
You can disable or delete cookies at any time through your browser settings. However, disabling essential cookies may limit some functionality of the site.
Information Sharing and Disclosure
99ck never sells your personal information. However, information may be shared with third parties in the following limited circumstances:
5.1 Service Provider Partners
Limited information is shared with payment processors (bKash, Nagad, Rocket, Upay), game technology providers, and technology infrastructure partners that is directly necessary to keep services running. These partners are required to comply with our privacy standards.
5.2 Legal Obligations
We may disclose information based on applicable laws of Bangladesh, court orders, or lawful requests from government authorities. In such cases, we provide only the minimum information legally required.
5.3 Fraud and Security Matters
To prevent money laundering, fraud, or misuse of the platform, necessary information may be shared with relevant investigative authorities.
5.4 Business Transfers
In the event of a future business merger or acquisition, your information may be transferred. You will be notified in advance in such a situation.
Data Security Measures
99ck takes both technical and organizational measures to ensure the security of your information:
6.1 Technical Security
- SSL Encryption: All data transmission on our site is secured through SSL/TLS encryption.
- Encrypted Data Storage: Sensitive information is stored in encrypted form.
- Firewall and Security Monitoring: Advanced firewalls and continuous security monitoring systems are in place to control access to our servers.
- Two-Factor Authentication (2FA): Two-factor authentication is available to protect your account.
6.2 Organizational Security
- Only authorized staff can access your information.
- All staff are trained on privacy and data protection.
- Regular security assessments and audits are conducted.
6.3 Response to Data Breaches
In the event of an unexpected data breach, we will promptly notify affected users and take the necessary protective measures.
Data Retention Period
99ck does not retain your information beyond the necessary period. The retention policy for different types of information is as follows:
- Active Account Information: Retained for as long as the account remains active.
- Financial Transaction Records: Retained for a defined period after account closure to meet legal and regulatory requirements.
- Inactive Accounts: After a prolonged period of inactivity, we may review the related information and take steps to delete it if appropriate.
- Support Communication Records: Retained for a limited time for service quality control purposes.
If you request closure of your account, we will delete or anonymize all personal information except what is legally required, within a reasonable time.
Your Data Rights
As a 99ck user, you have the following rights over your own information:
8.1 Right of Access
You may request a copy of the information we hold about you at any time. We will provide it within a set timeframe.
8.2 Right to Rectification
If there is any incorrect or incomplete information in your account, you may request a correction through our support team.
8.3 Right to Erasure
In certain circumstances, you may request that your personal information be deleted. However, some information may be retained for legal obligations or dispute resolution purposes.
8.4 Right to Object to Processing
You have the right to object to marketing communications or certain types of data processing.
8.5 How to Exercise Your Rights
To exercise any of the above rights, write to us at: [email protected] — or contact our 24/7 live chat. We will verify your identity and respond as quickly as possible.
Protection of Minors' Information
99ck is strictly for users aged 21 and above only. We do not knowingly collect information from anyone under the age of 21.
If we become aware that information belonging to a minor is held by us, we will immediately close that account and delete the relevant information.
Third-Party Services
The 99ck platform features content from various game providers including Pragmatic Play, Spribe, JILI, and PG Soft. These providers may have their own privacy policies.
We are not responsible for the privacy practices of third parties. However, all service providers associated with us are required to comply with our minimum security and privacy standards.
Policy Changes and Updates
99ck reserves the right to amend this Privacy Policy as needed. For significant changes:
- The updated policy will be published on our website and the "Last Updated" date will change.
- For important changes, registered users may be notified by email.
- Continued use of the platform after changes means you have accepted the revised policy.
The latest effective version of this policy will always be available on this page.
Contact Us
For any questions, concerns, or requests to exercise your rights regarding this privacy policy, please reach out to us through the following ways:
- Email: [email protected]
- Live Chat: Support available in Bengali 7 days a week, 24 hours a day
We typically respond to your email within business days. For urgent matters, please use live chat.
For more information, visit our About Us, Terms & Conditions, and Responsible Gaming pages.